Mortgage protection could become mis-selling scandal, insurers warned

Published 11th Jun 2009

Don't cut protection in face of rising unemployment, regulator tells insurers


City watchdog Lord Turner attacked insurers today for threatening to water down unemployment protection on mortgages, warning he would investigate any attempt to push through price rises due to the recession.

The chairman of the Financial Services Authority warned the industry it risked repeating the mistakes of past scandals such as the mis-selling of endowment mortgages.

Concern has grown that insurers plan to increase prices for customers with mortgage payment protection insurance and restrict the scope of policies to reduce payout costs, ahead of an expected surge in unemployment in the second half of the year.

He told an audience of insurance executives at a conference organised by the Association of British Insurers that the industry would provoke an angry response from customers, which the regulator would need to take seriously.

"Whilst it is natural for the industry to respond to changes in risk, this raises issues with both unfair contract terms, disclosure and our 'treating customers fairly' principles," he said.

"How many consumers would have taken up this cover if they had known that at the very time they needed the protection the most, the price of it could significantly increase or the amount of cover decrease?

"This is an area where insurers must expect us to intervene to address poor consumer outcomes. And more than that they must think strategically about the impact of their actions on the sector's reputation."

The warning is understood to follow moves by the Post Office to raise prices on its mortgage protection policies that cover payments during periods of unemployment or after accidents and during long-term sickness. In April the Post Office gave 30 days notice that it also planned to reduce the level of cover from a maximum £2,500 a month to £1,500. Claimants will also have to wait for 90 days after stopping work before they receive any money. The delay was previously 30 days.

Turner said he was aware the number of people with the insurance had fallen in recent years. In 2005 there were 2.5m policies covering just over a fifth of the 11.6m mortgages in the UK. By 2007 MPPI policies had fallen to 1.2m and 700,000 in 2008.

He said: "While mortgage payment protection insurance has not previously been a major focus of our concerns, it may become one in an economic downturn. As the likelihood of unemployment-related claims increases, some insurers are responding by increasing premiums or reducing cover for existing policyholders."

The FSA and the Competition Commission have spent the last four years investigating accusations of profiteering by lenders that sell payment protection insurance on loans and credit cards. Last year the commission ruled that selling practices were so bad that it banned the sale of the most profitable product until at least a fortnight after the purchase of a credit card or loan. The industry appealed, but was unsuccessful.

Turner said he would not hesitate to repeat the enforcement measures on insurers that contravened rules on the sale of mortgage payment protection.

He said: "The recent problems may have been primarily in the banking industry and that is where the most significant changes are needed, but in an era of heightened public expectations that the FSA will identify and prevent major problems from recurring, we need to reinforce our capability across all high impact firms.

"And we need to respond to people's expectations that we will be more forceful in pursuing enforcement against reckless or abusive practices which cause customers harm.

"We certainly need to ensure that our responses are proportionate and are focused on what matters: that they are outcome focused. And we will also continue to look for market solutions where they are available, such as in addressing contract certainty and commission disclosure."

Source: ' Guardian '

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